sensai

Privacy Policy

Last updated: May 23, 2026

sensai, Inc. (“sensai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sensai.co or use our services (collectively, the “Service”). By using the Service, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information:

  • Account information you provide when signing up, such as your name, email address, and authentication credentials.
  • Workspace and agent data you create or upload to the Service, including conversation history, knowledge sources, and configuration.
  • Usage data such as pages visited, features used, and approximate location, collected automatically when you interact with the Service.
  • Billing information processed by our payment provider when you subscribe to a paid plan. We do not store full payment card details on our servers.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Authenticate users, process transactions, and send account-related communications.
  • Improve, personalize, and develop new features for the Service.
  • Monitor usage and detect, prevent, or address technical or security issues.
  • Comply with legal obligations and enforce our Terms of Service.

Third-Party Services

We rely on a small set of trusted third-party providers to run the Service. These providers process your data on our behalf under their own privacy and security commitments:

  • Clerk— authentication and user identity.
  • Convex— backend infrastructure and database hosting.
  • Simple Analytics— privacy-friendly product analytics.

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can disable cookies in your browser settings, but some parts of the Service may not function properly without them.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. You can exercise these rights by contacting us using the details below.

Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at mselbekk11@gmail.com.

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